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Shop policies

Customer service

Wallflora team is available 24/7 and will do our best to answer within 12 hours, but sometimes it can take up to 24 hours for us to get back to you.


We accept payments through:

  • PayPal
  • Direct checkout (Visa, Master Card, American Express)
Order cancellation

Request a cancellation within 24 hours of purchase.

Production time

Wallflora wallpaper is made to order and orders are ready to ship in 3-5 business days after we have received order and payment.


All order are shipped with FedEx expedited shipping which costs $12 and delivery takes 2-5 business days (depending on the destination). Orders over $120 are shipped with Fedex free of charge.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Wallflora is not responsible for delays due to customs.

Refunds and exchanges

Wallflora wallpaper is made to order and after 24 hours all sales become final. We don't accept returns or exchanges. Used or customized (size, color) items may not be returned under any condition. It is the buyers responsibility to ask questions before purchasing.

Please contact us if you have any questions about your wallpaper.

Additional policies and facts


Attempting to wash your wallpaper may damage it. Areas with high humidity or those prone to moisture should be avoided to ensure the quality and longevity of your wallpaper.