FAQ
Where do you ship from and how long will my order take?
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We print and ship from Europe.
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Wallpaper orders: Most customers in the U.S. receive their order in 5–7 business days from the order date(production + express transit, tracked).
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Samples:
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Standard mail: 5–10 business days, shipping fee shown at checkout.
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Expedited: ~5 business days via express carrier, $20.
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Worldwide shipping: Wallpaper orders ship free. Only samples have shipping charges.
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Tracking is emailed when your parcel leaves our facility.
See: /delivery-returns
Will I pay duties or taxes when shipping to the U.S.? (Important update)
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The U.S. suspended the $800 de minimis exemption effective Aug 29, 2025. Many postal operators have paused or changed U.S. services; express carriers (e.g., FedEx) continue moving shipments.
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How Wallflora handles this: Duties will be processed on our side with FedEx, not charged to the end customer. If policy or carrier procedures shift, we’ll update this page and keep your checkout experience stable. (duties calculated on goods value; expected to be low; costs absorbed by us; contingency plan in place.)
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For non-U.S. destinations, duties/VAT may apply per local rules and are shown or collected at checkout when available.
See: /delivery-returns
How do I track my order? Which carriers do you use?
You’ll receive a tracking email. We use express carriers for wallpaper orders (primarily FedEx) and postal mail or express for samples (your choice at checkout).
My parcel arrived damaged—what should I do?
Email photos of the outer box, labels, and damaged product within 48 hours of delivery so we can replace it quickly.
See: /delivery-returns and /contact
What materials do you offer?
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Peel & Stick: Premium, light woven texture, removable, matte.
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Traditional Nonwoven: Premium, smooth finish, paste-the-wall install, matte.
See: /materials
What sizes do your panels and mural sets come in?
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Panel width: 28 in (71.1 cm)
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Panel heights: 100 in (254 cm) or 120 in (305 cm)
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Mural set widths: 84 / 112 / 140 / 168 / 196 in (3 / 4 / 5 / 6 / 7 panels) at either 100″ or 120″ height.
See: /measuring-guide
Is Wallflora wallpaper suitable for the bathroom?
Yes, our peel and stick wallpaper is suitable for use in the bathroom. It is washable and moisture-resistant, making it an excellent option for high-humidity areas. Our traditional wallpaper is also suitable for use in the bathroom. Still, it's important to ensure that the walls are properly ventilated and that the wallpaper is installed correctly to prevent moisture damage.
Do you have any helpful installation tips?
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For surfaces that have been painted, it's important to allow the paint to dry completely for at least 3.5 weeks before applying the wallpaper. This will ensure that the surface is fully cured and ready for the wallpaper.
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To ensure that your Wallflora peel and stick wallpaper adheres correctly, make sure that the surface is completely smooth, clean, and dry. Any wall texture, including orange peel texture, may prevent the wallpaper from sticking properly. Before installing the wallpaper, give the surface a brief wipe down with a clean, dry cloth to remove any dust or debris.
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It's recommended that the temperature in the room during wallpaper application be at least 20°C or warmer. A warmer temperature will help activate the adhesive and ensure a stronger bond between the wallpaper and the wall.
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If you're installing wallpaper with a pattern, it's important to match the patterns correctly for a seamless look. You can gently apply and peel the wallpaper panels multiple times until the pattern lines up correctly.
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We do not recommend applying wallpaper on tiles or heavily textured surfaces. The surface needs to be smooth to ensure proper adhesion and prevent air bubbles from forming.
We hope these tips help you with your wallpaper installation! If you have any other questions or concerns, please don't hesitate to contact our customer service team for more help.
When will my order ship?
At Wallflora, each wallpaper is made to order with care and precision. After we have received your order and payment, it takes 5-7 business days to receive the wallpaper at your doorstep.
How long does delivery take?
After we have received your order and payment, it takes 5-7 business days to receive the wallpaper at your doorstep.
Can I return or exchange my order?
Please visit our Returns & Exchanges page or contact us if you have any questions about your wallpaper.
How can I contact you?
You can contact us by:
- Getting in touch via live chat
- Using our contact form here
- Sending an email to us: info@wallflorashop.com
